Customer information / cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must send us (Glockengiesserei Berger GmbH, Bäraustrasse 8, CH-3552 Bärau; phone: +41 34 408 38 38; e-mail: info@glocken.ch) a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. In the case of sales contracts in which you have not offered to collect the goods yourself in the event of cancellation, insert the following: We can refuse the repayment until we have received the goods back or until you have provided proof that you have Goods have been returned, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Notice of non-existence of the right of withdrawal

The right of revocation does not apply to long-distance contracts - for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, - for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

Sample withdrawal form

Download sample form (If you want to revoke the contract, please fill out this form and send it back.).

Glockengiesserei Berger GmbH

Baeraustrasse 8

CH-3552 Baerau

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:
Ordered on
Received at
Name of consumer(s)
Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)
Date